Terms and conditions
- The £50 deposit is to reserve your space on the course that you choose. This deposit is non-refundable in the event that you change your mind, although Drivelink Training recognises that 'stuff' happens and that you may need to change the dates of the course due to unforeseen circumstances. In that case, we'll work with you to transfer your deposit to another course at no extra charge.
- If you cancel the course within 14 days of the start date, you will be invoiced for 50% of the full cost of the course. If you cancel the course within 7 days of the start date, you will be invoiced for 100% of the full cost of the course.
- The final amount due for the course will be invoiced at least one week before the course starts - full payment will be expected before the start date. In the event that payment is not made, assessment paperwork will be withheld until full payment has been made.
- The maximum number of attendees for nearly all the courses is four people. In the event that two or fewer have booked a course, Drivelink Training reserves the right to postpone the course, although we do work hard to keep this action to an absolute minimum and have run courses with just one person to reduce the inconvenience for those booked on to a course. In this case you will be offered a place on the next available course.
- Drivelink Training will make a decision on whether a course is due to run no sooner that 14 days before the course start date.
- Drivelink Training does not provide PPE (personal protective equipment) and therefore reserves the right to remove individuals from a course if they do not have the correct PPE. In this case, you will still be invoiced the full amount for the course.
- Drivelink Training does provide much of the specialist equipment required for the courses and does so in good faith. Our equipment is well-maintained and you undertake to look after any supplied equipment.
- Any felling or subsequent processing will be carried out in accordance with the relevant site specifications.
- Anyone turning up under the influence of drink or drugs will be removed from the course, with no appeal for a refund.
- Drivelink Training operates an equal opportunities policy and encourages diversity within the industry. Drivelink Training supports everyone regardless of gender, sex, sexual orientation, religion or beliefs, age, perceived social status or race. Because of this, anyone
found to be acting in a manner that is transphobic, homophobic, racist, ageist, etc. will be asked to leave the course.
- Drivelink Training works hard to promote a safe working environment and works to industry best practices; you undertake to operate in a safe manner that will not endanger yourself, others on the course, or other people within the safe working distance.
- Drivelink Training often takes photos of attendees on the course and uses these for social media and marketing. We take care not to make individuals easily recognisable (but this is not always guaranteed). Photos are never used for defamatory purposes, or to belittle those in the image. The photos are largely used to illustrate specific training points. You are welcome to a copy of any image containing yourself, just ask within 14 days of the end of the course and the image(s) will be emailed to you at no charge. If you do not want your photo taken, please state this at the start of the course.
Will Drivelink Training provide equipment?
Drivelink Training will not provide PPE such as helmets, chainsaw trousers, chainsaw boots, chainsaw gloves and climbing gear. That said, we may be able to assist someone with some gear - talk to us first if you don't have the required PPE and we'll try to help.
Is there somewhere to buy food / drink?
Generally, no. You'll be out in the middle of the woods and there are no facilities; please make sure you bring your own lunch / drinks.
I'm worried about the assessment in particular, can you help?
Yes, almost certainly. David provides support before and during the course, and can be contacted via email / phone from early morning to late evening. In the past, David has even created MP3 files providing an audio version of the qualification guidance for those that either cannot read, or have difficulty reading. There is no written element to the vast majority of the forestry / arboriculture assessments, and many find that in itself a relief! For the aerial rigging course, where you will be expected to make some basic calculations, you may use a calculator.
Do you offer discounts?
I'm sorry but discounted rates are not offered. The courses represent excellent value for money, with training provided by a reputable, qualified trainer.
Can you come to our worksite to deliver training?
Yes, absolutely. David has delivered training at client worksites in Essex, Kent, Berkshire, Cambridgeshire, Hampshire and Surrey. Please contact David to discuss your requirements.
Can you LOLER at our premises?
Yes. LOLER inspections can be carried out at your premises, or even on a worksite to ensure that you keep your operations going and with minimal down-time. In this case, reports will be sent out after the visit and there will be a mileage charge added to the final inspection and reporting costs (at 45p per mile).
What will I need to provide?
Apart from the equipment to be examined, you'll also need to provide the previous LOLER report (unless it's the first inspection) and any accompanying certificates of conformity and user manual - but please also read the LOLER page for more information on this.
What happens if an item fails it's inspection?
It's going to happen at some point, whether that's because the item is damaged or out of date. You will be told of any items that fail their inspection, but I am not allowed to take them from you (unless you agree to it) and I cannot cut up harnesses, ropes or webbing slings as that would amount to criminal damage. What you do with them is largely up to you and your conscience, but bear in mind that if an item fails and you then have an accident because you carried on using it, the outcome may not be good for you!
For some items, I can recommend a course of action to be taken before passing it as safe. The classic example would be a replaceable bridge on a harness; rather than condemn the entire harness, if the main piece is absolutely fine but the bridge is worn then I will request that you replace that part and re-submit it again for inspection.
How much does it cost?
That really depends on how much equipment and how much work is involved in making sure that all your records meet the requirements of LOLER and PUWER. It will also depend on whether I have to travel to your location / work-site, and whether I have to clean gear before I can inspect it. The best thing to do is get in touch and we can discuss it from there.
Will you clean my equipment?
I totally get that you may well not have the time or inclination to properly maintain equipment and clean it as per manufacturers instructions. To be fair, I know how you feel but I would always advise that any equipment being put forward for inspection is clean; having said that I can clean gear but there will be an additional charge made for this.